Map Categories during Integration Procedure

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Please, use Categories Mapping view for assignment of Hybrid Chats ticket categories to the target categories in External ITSM ticket.
Go to TCode SM30 and open view /SKYBFR/YAIC_MSE.

Graphical user interface, text, application Description automatically generated

  1. Input Category in Hybrid Chats
  2. Input Category in External ITSM

Graphical user interface, text, application Description automatically generated

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