IDD
Intelligent Decision Dimensions
Hybrid Chats
Hybrid Chats Installation Guide
Software Components to Install
Components of Add-On
Components Combinations to Be Installed
Prerequisites
System Prerequisites
General Prerequisites
Installation Activities
Post Installation Activities
Copy Standard Texts from 000 Client
OData Services Maintenance
Activate Services in SICF
Maintain Cross-Origin Settings
Assign Technical User to WebSocket Service in SICF
Copy Fiori Catalogs from 000 Client
Copy Translations from 000 Client
Clean Cache and Index Recalculation Activities
Enable Fiori 3 Theme
Set up Content Server to Store Photo of Operator
Hybrid Chats Maintenance Guide
Business and Technical Users Setup
Create User IDs and Business Partners
Create Business Partners
Appendix A :: User Authorization Matrix
System Configuration
Configure Parameters and Values Related to Hybrid Chats
Configure Parameters and Values Related to Live Pool
Configure Parameters and Values Related to Customer 360 View and Customer Match
Configure Status Profile
Set Up Technical Messages for Hybrid Chats
Hybrid Chats Integration with External ITSM System (Zendesk)
Activate Integration
Customize Header Fields of the Chat Log for Integration
Hybrid Chats Fields or Values Mapping on External ITSM Ticket Fields
Map Categories during Integration Procedure
Schedule Automatic Integration Procedure
Tenant Configuration
Create Root Organizational Unit for Tenant
Enable Configuration RFC Destination for the Tenant
Support Team Parameters Configuration
Create Position Attribute for Capacity
Live Pool Management and Configuration
Prerequisites
Start Live Pool
Manage Live Pool
Hybrid Chats Configuration
Hybrid Chats Categorization
Categorization Management
Assign Categories to AI Skills
Translate Categories
Hybrid Chats User Manual
Hybrid Chats
Active Mode
Archive Mode
HC Teams
Access HC Teams Application
Create New Team
Edit Team Name
Create New Team Member
Edit Agent
HC My Data
Edit Personal Data and Profile Picture
Default Settings Management
Notification and Dialogue Manual Mode Management
Quick Replies Management
Standard User Mode
Administrator User Mode
Analytics Applications
HC Analytics
Exit Survey Analytics
Operator Activity Analytics
Conversational Actions
Conversational Action Installation Guide
Software Components to Install
Components of Add-On
Components Combinations to Be Installed
Installation Activities
General Prerequisites
System Prerequisites
Installation
Post Installation Activities
Select Connectivity Option
oData Services Maintenance
WSDL Service Maintenance
Copy Configuration Content from 000 Client
Conversational Actions Maintenance Guide
Administration
Installation Activities
Uninstallation Activities
Implementation
Product Description
Product Versions Management
Product License
Configuration of Email Sending Mechanism
Prerequisites
License Key Maintenance
Configuration Settings
Chatbot User Setup
Chatbot Central oData Service Authorization Role Maintenance
Create Chatbot User ID
Assign Chatbot User ID for Authorization Check in User Validation Scenario
Assign Chatbot Scenarios to ABAP RIK Classes
Set Up Solution Specific Email Sending Control
Simplified User Creation Scenario Setup (Without Approval Workflow)
Maintain and Assign Reference Users for User Creation Scenario
[Optional] Activate Notification for New User Creation
User Creation Scenario Setup with Approval Workflow
Configure Approval Workflow for User Creation Scenario
Set Up Approval Steps for Different User Types Creation
Node.js Connector
Docker Installation and Configuration
Prerequisites. Hardware Recommendations
Connection Installation into Company’s Landscape
Docker Installation
Connector Configuration
Deployment Process
Download Image Using Registry Server
Manual Download of Image
Start Container with App
Start Application Using Docker Composer (optional)
Additional Required Configuration (Reverse Proxy)
IDD Uninstallation Guide
Prerequisites
Uninstallation Process
Bot Management
Bot Connector Configuration Guide
Connector Configuration
Nodejs Logs Configuration
Twilio Integration
Google Services Integration
AWS Integration (optional)
Yandex Services Integration (optional)
Identity Providers (optional)
Bot Management Installation Guide
Software Components to Install
Components of Add-On
Components Combinations to Be Installed
Installation Activities
Prerequisites
General Prerequisites
System Prerequisites
Installation
Post Installation Activities
UI5 Services Activation in Frontend System
RFC Destinations Configuration
OData Services Maintenance
Copy Configuration Content from 000 Client
Copy Tables Content from 000 client
Copy Fiori Catalogs from 000 Client to Productive Client
Copy Translations from 000 Client
Clean Cache and Indexes Recalculation Activities
Bot Management Configuration Guide
Register Customer Namespace
Intelligent Assistant Registration
Bot Channels Registration
SAP Channels Registration
MS Teams Channel Configuration
Facebook Messenger Channel Configuration
Skype Channel Configuration
Slack Channel Configuration
Telegram Channel Configuration
Webchat Channel Configuration
WhatsApp Channel Configuration
Viber Channel Configuration
Zoom Channel Configuration
Channel External Configuration
Facebook Messenger External Configuration
MS Teams External Configuration
Slack External Configuration
Telegram External Configuration
Skype External Configuration
WhatsApp External Configuration
Viber External Configuration
Zoom External Configuration
Chatbot Scenarios Activation
Bot Answers Translation
Chatbot Destinations Setup
Chatbot Scenarios Groups Management
Surveys Management
Enable Fiori 3 Theme
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