| User | User Description | User Type | Roles |
| XXX_HC_WS | Technical user for web socket connection. To be assigned in SICF for service yai_cc_cai |
Service | |
| XXX_HC_LP | Technical user for live pool management. Used to schedule live pool /SKYBFR/YAI_CC_POOL and execute actions in the system. |
Service | /SKYBFR/IDD_CC_POOL_MANAG
/SKYBFR/YAI_CC_BP_GET |
| XXX_BOT | SAP User representing the chatbot credentials to execute actions in the SAP system on behalf of the chat user. As to Hybrid Chats, it is set as Operator if the dialogue is successfully managed by the chatbot |
System | |
| HC_BU_ADM_TM | Reference user with extended rights to see technical details of the dialogues and have full access to all chat logs and reporting. | Reference | /SKYBFR/HC_TEAMS_MAINTAIN_AD
/SKYBFR/IDD_CC_TEAMS_ADMIN_TMP /SKYBFR/IDD_BCR_CC /SKYBFR/IDD_BCR_CC_BA [Standard role to access FIORI Launchpad] |
| HC_BU_MNG_TM | Business user with extended Organization structure view authorization for Quick Replies management | Reference | /SKYBFR/HC_TEAMS_MAINTAIN_MNG
/SKYBFR/IDD_BCR_CC /SKYBFR/IDD_BCR_CC_BA [Standard role to access FIORI Launchpad] |
| HC_BU_AGN_TM | Support Agent. Executes dialogues in Active and Archive mode of the application. Limited with access to the queue depending on the dialogue Category, or Business Partners group access permission. | Reference | /SKYBFR/IDD_BCR_CC
/SKYBFR/IDD_CC_SERVICES [Standard role to access FIORI Launchpad] |
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