Hybrid Chats Integration with External ITSM System (Zendesk)

65 views 0

Contents:

  1. Activate Integration
  2. Customize Header Fields of the Chat Log for Integration
  3. Hybrid Chats Fields or Values Mapping on External ITSM Ticket Fields
  4. Map Categories during Integration Procedure
  5. Schedule Automatic Integration Procedure

Was this helpful?

 
Related Articles