• IDD
  • IDD
  • Intelligent Decision Dimensions
    • Hybrid Chats
      • Hybrid Chats Installation Guide
        • Software Components to Install
          • Components of Add-On
          • Components Combinations to Be Installed
        • Prerequisites
          • System Prerequisites
          • General Prerequisites
        • Installation Activities
        • Post Installation Activities
          • Copy Standard Texts from 000 Client
          • OData Services Maintenance
          • Activate Services in SICF
          • Maintain Cross-Origin Settings
          • Assign Technical User to WebSocket Service in SICF
          • Copy Fiori Catalogs from 000 Client
          • Copy Translations from 000 Client
          • Clean Cache and Index Recalculation Activities
          • Enable Fiori 3 Theme
          • Set up Content Server to Store Photo of Operator
      • Hybrid Chats Maintenance Guide
        • Business and Technical Users Setup
          • Create User IDs and Business Partners
          • Create Business Partners
          • Appendix A :: User Authorization Matrix
        • System Configuration
          • Configure Parameters and Values Related to Hybrid Chats
          • Configure Parameters and Values Related to Live Pool
          • Configure Parameters and Values Related to Customer 360 View and Customer Match
          • Configure Status Profile
          • Set Up Technical Messages for Hybrid Chats
        • Hybrid Chats Integration with External ITSM System (Zendesk)
          • Activate Integration
          • Customize Header Fields of the Chat Log for Integration
          • Hybrid Chats Fields or Values Mapping on External ITSM Ticket Fields
          • Map Categories during Integration Procedure
          • Schedule Automatic Integration Procedure
        • Tenant Configuration
          • Create Root Organizational Unit for Tenant
          • Enable Configuration RFC Destination for the Tenant
        • Support Team Parameters Configuration
          • Create Position Attribute for Capacity
        • Live Pool Management and Configuration
          • Prerequisites
          • Start Live Pool
          • Manage Live Pool
        • Hybrid Chats Configuration
        • Hybrid Chats Categorization
          • Categorization Management
          • Assign Categories to AI Skills
          • Translate Categories
      • Hybrid Chats User Manual
        • Hybrid Chats
          • Active Mode
          • Archive Mode
        • HC Teams
          • Access HC Teams Application
          • Create New Team
          • Edit Team Name
          • Create New Team Member
          • Edit Agent
        • HC My Data
          • Edit Personal Data and Profile Picture
          • Default Settings Management
          • Notification and Dialogue Manual Mode Management
          • Quick Replies Management
            • Standard User Mode
            • Administrator User Mode
        • Analytics Applications
          • HC Analytics
          • Exit Survey Analytics
          • Operator Activity Analytics
    • Conversational Actions
      • Conversational Action Installation Guide
        • Software Components to Install
          • Components of Add-On
          • Components Combinations to Be Installed
        • Installation Activities
          • General Prerequisites
          • System Prerequisites
          • Installation
        • Post Installation Activities
          • Select Connectivity Option
          • oData Services Maintenance
          • WSDL Service Maintenance
          • Copy Configuration Content from 000 Client
      • Conversational Actions Maintenance Guide
        • Administration
          • Installation Activities
          • Uninstallation Activities
        • Implementation
          • Product Description
            • Product Versions Management
            • Product License
        • Configuration of Email Sending Mechanism
          • Prerequisites
          • License Key Maintenance
          • Configuration Settings
        • Chatbot User Setup
          • Chatbot Central oData Service Authorization Role Maintenance
          • Create Chatbot User ID
          • Assign Chatbot User ID for Authorization Check in User Validation Scenario
        • Assign Chatbot Scenarios to ABAP RIK Classes
        • Set Up Solution Specific Email Sending Control
        • Simplified User Creation Scenario Setup (Without Approval Workflow)
          • Maintain and Assign Reference Users for User Creation Scenario
          • [Optional] Activate Notification for New User Creation
        • User Creation Scenario Setup with Approval Workflow
          • Configure Approval Workflow for User Creation Scenario
          • Set Up Approval Steps for Different User Types Creation
    • Node.js Connector
      • Docker Installation and Configuration
        • Prerequisites. Hardware Recommendations
        • Connection Installation into Company’s Landscape
          • Docker Installation
          • Connector Configuration
          • Deployment Process
            • Download Image Using Registry Server
            • Manual Download of Image
            • Start Container with App
          • Start Application Using Docker Composer (optional)
          • Additional Required Configuration (Reverse Proxy)
    • IDD Uninstallation Guide
      • Prerequisites
      • Uninstallation Process
    • Bot Management
      • Bot Connector Configuration Guide
        • Connector Configuration
        • Nodejs Logs Configuration
        • Twilio Integration
        • Google Services Integration
        • AWS Integration (optional)
        • Yandex Services Integration (optional)
        • Identity Providers (optional)
      • Bot Management Installation Guide
        • Software Components to Install
          • Components of Add-On
          • Components Combinations to Be Installed
        • Installation Activities
          • Prerequisites
            • General Prerequisites
            • System Prerequisites
          • Installation
        • Post Installation Activities
          • UI5 Services Activation in Frontend System
          • RFC Destinations Configuration
          • OData Services Maintenance
          • Copy Configuration Content from 000 Client
          • Copy Tables Content from 000 client
          • Copy Fiori Catalogs from 000 Client to Productive Client
          • Copy Translations from 000 Client
          • Clean Cache and Indexes Recalculation Activities
      • Bot Management Configuration Guide
        • Register Customer Namespace
        • Intelligent Assistant Registration
        • Bot Channels Registration
          • SAP Channels Registration
            • MS Teams Channel Configuration
            • Facebook Messenger Channel Configuration
            • Skype Channel Configuration
            • Slack Channel Configuration
            • Telegram Channel Configuration
            • Webchat Channel Configuration
            • WhatsApp Channel Configuration
            • Viber Channel Configuration
            • Zoom Channel Configuration
          • Channel External Configuration
            • Facebook Messenger External Configuration
            • MS Teams External Configuration
            • Slack External Configuration
            • Telegram External Configuration
            • Skype External Configuration
            • WhatsApp External Configuration
            • Viber External Configuration
            • Zoom External Configuration
        • Chatbot Scenarios Activation
        • Bot Answers Translation
        • Chatbot Destinations Setup
        • Chatbot Scenarios Groups Management
        • Surveys Management

Additional Required Configuration (Reverse Proxy)

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For the proper configuration of the chatbot, we need to provide https link pointing to our deployed application on the customer’s side. A reverse proxy solution would be suitable in this case. In the provided example we used nginx software. Please be aware that the domain name should be registered and assigned to the proper server IP address. Below you can find a screen from sample nginx reverse-proxy configuration.

server {

listen 443;

server_name <example DNS entry>;

ssl on;

ssl_dhparam <example-path>/dhparam.pem;

ssl_certificate <example-path>/<example-cert>.crt;

ssl_certificate_key <example-path>/<example-key>.key;

ssl_protocols TLSv1.2 TLSv1.1 TLSv1;

ssl_prefer_server_ciphers on;

ssl_session_timeout 5m;

location / {

proxy_set_header Host $host;

proxy_http_version 1.1;

proxy_set_header Upgrade $http_upgrade;

proxy_set_header Connection “upgrade”;

proxy_set_header X-Real-IP $remote_addr;

proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;

proxy_pass http://localhost:<example-port>;

}

# Websocket support

proxy_http_version 1.1;

proxy_set_header Upgrade $http_upgrade;

proxy_set_header Connection “upgrade”;

}

server_name should be reserved DNS entry.

proxy_pass pointing onto the port which is specified by docker command when starting the container.

Table with default port assignment

Port Description Internal Port (inside container) Assigned port (if available)
node.js app of Conversational Actions Connector 8000 8000
Web-socket server of Conversational Actions Connector (maintain speech-to-text recognition from Hybrid Chats) 8001 8001
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