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Slack Communication Channel Setup

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Channel Creation

Step 1. Open the AI Agent Configurator application in the AI Agent group.

Step 2. After opening the application, you will see a screen displaying all available AI Agents. Each tile represents one Agent, including its name, description, and deployment status. Click on the Agent you want to work with to proceed.

Step 3. Open the Channel management application- Communication Channels.

Step 4. Channel creation.

You can create a new Channel from scratch or Copy the Existing Channel.

To create a new Channel, click the Create button:

Step 5. Initial Parameters

Fill in the initial parameters for the new Channel. The form includes:

  • Channel Name — follow your organization’s naming convention.
  • Channel ID — this field is auto-generated.
  • Channel Type — select from a list of available types (e.g., Webchat, Microsoft, Telegram).

To fill out the fields for Slack Integration refer to Steps 6 – 13.

Step 6. Fill in the remaining fields. Those values come from Application Data in Slack. Check up section Setting up Slack Application to learn more about the process on the Slack side.

Slack Application ID – access Basic Information/ App Credentials/ App ID field in Slack for this value.

Verification Token – access Basic Information/ App Credentials/Verification Token field in Slack for this value.

AI Model User OAuth Token – access OAuth & Permissions/Bot User OAuth Token field for Slack for this value.

Setting up Slack Application

Step 7. Go to https://api.slack.com/apps and click Create New App:

Obraz zawierający tekst, zrzut ekranu, oprogramowanie, Ikona komputerowa Opis wygenerowany automatycznie

Select the manifest option:

Obraz zawierający tekst, zrzut ekranu, oprogramowanie, Ikona komputerowa Opis wygenerowany automatycznie

Select the workspace:

Obraz zawierający tekst, oprogramowanie, Ikona komputerowa, Oprogramowanie multimedialne Opis wygenerowany automatycznie

Navigate to JSON tab:

Obraz zawierający tekst, oprogramowanie, Ikona komputerowa, Oprogramowanie multimedialne Opis wygenerowany automatycznie

Step 8. Prepare the manifest file.

Here is a sample manifest you can copy and update accordingly:

{
“display_information”: {
“name”: “Slack AI Model”,
“description”: “An example app”,
“background_color”: “#523bd9”,
“long_description”: “An example app that can display actionable notifications in Slack. App contains all the necessary scopes to find a channel for publishing, and to publish a message. Enables Interactivity features to handle use of the interactive elements of the notification. Used with tutorials on api.slack.com/tutorials.”
},
“features”: {
“app_home”: {
“home_tab_enabled”: true,
“messages_tab_enabled”: false,
“messages_tab_read_only_enabled”: false
},
“bot_user”: {
“display_name”: “Skybuffer-Preprod”,
“always_online”: true
}
},
“oauth_config”: {
“redirect_urls”: [
“https://example.com/slack/auth”
],
“scopes”: {
“user”: [
“users:read”
],
“bot”: [
“channels:read”,
“chat:write”,
“chat:write.public”,
“incoming-webhook”,
“links:read”,
“channels:history”,
“im:history”,
“app_mentions:read”,
“files:read”,
“users:read”
]
}
},
“settings”: {
“event_subscriptions”: {
“request_url”: “https://example.skybuffer.com/123123-abcd-1234-1234-aa11aaa1f502/slack”,
“user_events”: [
“user_profile_changed”
],
“bot_events”: [
“app_mention”,
“channel_created”,
“channel_deleted”,
“channel_rename”,
“file_created”,
“file_public”,
“file_shared”,
“link_shared”,
“message.channels”,
“message.im”,
“user_profile_changed”
]
},
“interactivity”: {
“is_enabled”: true,
“request_url”: “https://example.skybuffer.com/123123-abcd-1234-1234-aa11aaa1a111/slack”
},
“org_deploy_enabled”: false,
“socket_mode_enabled”: false,
“token_rotation_enabled”: false
}
}

NOTE: The fields in bold are the ones that most probably will need updating (but you can change all the fields according to your preferences):

name, display_name , request_url.

How to change request_url:

“https://example.skybuffer.com/123123-abcd-1234-1234-aa11aaa1a111/slack” – sample link for reference

“https://example.skybuffer.com/” – this part can be found in Skybuffer AI Platform, look for base URL or AI Connector url.

123123-abcd-1234-1234-aa11aaa1a111 – this part after slash is the Channel ID. It can be taken from the Skybuffer AI, during channel creation.

Step 9. Finish your creation.

Click Next on JSON Manifest screen.

Obraz zawierający tekst, oprogramowanie, Oprogramowanie multimedialne, Ikona komputerowa Opis wygenerowany automatycznie

Click Create on the summary screen.

Obraz zawierający tekst, oprogramowanie, Oprogramowanie multimedialne, Ikona komputerowa Opis wygenerowany automatycznie

Step 10. Get the Application ID and the Verification Token.

Now after the application has been created, you can retrieve all the necessary tokens needed for the channel setup in Skybuffer AI.

You should see the new application page with the Basic Information tab open:

Obraz zawierający tekst, zrzut ekranu, oprogramowanie, Strona internetowa Opis wygenerowany automatycznie

Scroll down to the App Credentials section:

App ID – this is needed for the Slack Application ID field in Skybuffer AI, when new Slack channel is created there.

Verification Token – this field is also needed for channel creation in Skybuffer AI.

Obraz zawierający tekst, zrzut ekranu, oprogramowanie, numer Opis wygenerowany automatycznie

Step 11. Install to workspace.

Navigate to the OAuth & Permissions tab, and make sure you have the correct application selected at the top left-hand corner.

Click on the Request to Install button/ Install button.

If you don’t have permissions, your install request will have to be accepted by the workspace owner first. Once your request is accepted, the text on the button will change to Install to workspace.

Obraz zawierający tekst, zrzut ekranu, oprogramowanie, Ikona komputerowa Opis wygenerowany automatycznie

You will get a page with “[App name] is requesting permission to access the [Space Name] workspace “.

Allow access or ask your workspace admin to do so.

Step 12. Copy OAuth Token.

After the app is successfully installed into your workspace, you can now see the OAuth Tokens generated in the OAuth & Permissions tab.

Bot User OAuth Token – this value needs to be pasted into Skybuffer AI during the channel creation.

Obraz zawierający tekst, zrzut ekranu, oprogramowanie, numer Opis wygenerowany automatycznie

Step 13.  Finish Channel Creation

Fill in Slack Application ID, Verification Token and AI Model User OAuth Token fields to complete channel creation.

Step 14. Skills Activation

Once your Channel is created, you can activate or deactivate skills defined within your AI Agent.
For more information, visit: Skills Activation.

Step 15. Destination Assignment

This setting allows you to assign destinations to skills that have backend-connected actions.
For more information, visit: Destination Assignment.

Step 16. Add the application to the workspace

Open your Slack workspace, in the left-side menu click Add app at the bottom of the page. You will see the Apps page. You are supposed to see your new app there, click on it.

Obraz zawierający tekst, oprogramowanie, Oprogramowanie multimedialne, Ikona komputerowa Opis wygenerowany automatycznie

Step 17. Messages Tab Activation

Go to https://api.slack.com/apps , navigate to your app page, and then to Features > App Home.

Find the Show Tabs section, and toggle on Messages Tab.

Obraz zawierający tekst, zrzut ekranu, Czcionka Opis wygenerowany automatycznie

Step 18. Now you can use your AI model.

You can use the Messages tab in the app itself, or talk in the channel once the app is added.

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