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Overview
Skybuffer AI Installation and Initial Setup
Overview
On Business Technology Platform (BTP)
Overview
Skybuffer AI Installation Guide on BTP
On Premise: XSA Runtime and SAP HANA EE
Overview
Installing SAP HANA Including XS Runtime
XS Deployment Process
Overview
Guide for Non-Isolated Environment
Guide for Isolated Environment
AI Agent
Overview
AI Agent Configurator
Overview
Register New AI Agent
Intents and Entities Creation
Tool Creation and Management
Actions
Overview
Message and Content Actions
Overview
Structured Messages
Adaptive Card
Sending Notifications
Destination Calls Actions
Conversation Flow and Memory Actions
Process Data Actions
Overview
Email Processing Action
Email Post-Processing Action
File Parsing Action
Send Email Action
Upload File to Document Grounding
AI Actions
Overview
Generative AI Action
Document Grounding Action
Log Insight Action
Tools Orchestration Action
Translation
Scheduling
Communication Channels
Overview
Tools Activation
Destination Assignment
Copy the Existing Channel
Webchat Communication Channel Setup
Facebook Messenger Communication Channel Setup
Zoom Communication Channel Setup
Slack Communication Channel Setup
MS Teams Communication Channel Setup
Telegram Communication Channel Setup
Viber Communication Channel Setup
WhatsApp Communication Channel Setup
FLP Chat Communication Channel Setup
Background Execution Communication Channel Setup
OpenAiCompatible Channel Setup
MCP Channel
Direct Line Channel
Monitor Section
Business AI Scenarios
Document Grounding Hub
ABAP Code Intelligence
Destination Management
Vectorized Data Sources
Data Source Management
Overview
Data Source Configuration
Authorization Administration
Overview
Organizational Authorization for Data Sources
Proposing Organizational Mappings
Documents Analyzer
Emails AI Processing Monitor
Models Hub
Identity Providers
Survey Craft
Predefined Response Translator
AI Connector
Overview
AI Connector Configurator
AI Connector Logs
AWS Integration
Twilio Integration
SAP Backend for Business AI
Overview
Business AI Scenarios Package Administration
Overview
Installation Guide
Uninstallation Guide
Business AI Scenarios Package Maintenance Guide
Overview
Product License
Configuration of Email Sending Mechanism
Overview
Configuration Settings
Setup of Specific Email Sending Control
Technical User Setup
Overview
Central oData Service Authorization Role Maintenance
Technical User ID Creation
Assigning Business AI Scenarios to ABAP RIK Classes
Simplified User Creation Scenario Setup (Without Approval Workflow)
Overview
Maintain and Assign Reference Users for User Creation Scenario
Activate Notification for New User Creation (Optional)
User Creation Scenario Setup with Approval Workflow
Overview
Configure Approval Workflow for User Creation Scenario
Set Up Approval Steps for Different User Types Creation
MCP Server
Overview
MCP Server Configuration in ABAP System
MCP Tools Creation
Hybrid Chats
Overview
Hybrid Chats Maintenance Guide
Overview
Business and Technical Users Setup
Overview
Create Business and Technical Users
Create Business Partners
Tenant Configuration
Live Pool Management and Configuration
Overview
Start Live Pool
Manage Live Pool
System Configuration
Overview
Configure Status Profile
Set Up Technical Messages for Hybrid Chats
Hybrid Chats Configuration
Hybrid Chats Categorization
Overview
Categorization Management
Categorization Mapping
Translate Categories
Hybrid Chats User Manual
Overview
Language settings and RTL Support
Hybrid Chats
Overview
HC Archive Mode
HC Active Mode
HC My Data
Overview
Edit Personal Data and Profile Picture
Default Settings Management
Notification and Dialogue Manual Mode Management
Quick Replies Management
Overview
Standard User Mode - Quick Replies
Administrator User Mode - Quick Replies
HC Analytics
Overview
HC Analytics
Operator Activity Analytics
Exit Survey Analytics
HC Teams
Overview
Access HC Teams Application
Create New Team
Create New Team Member
Edit Agent
Edit Team Name
HOW-TO Guides
Overview
Exchange On-Premises Shared Mailbox Integration
MS Teams Integration. Single Sign-On
Overview
Create Azure Bot Service
Configure Azure Bot Service and Connect to the AI Agent MS Teams Channel
Create Middleware SSO Application
Configure Bot Service Application SSO
Create Azure AD Enterprise Application for SAP Backend
Configure oAuth2 in SAP System
Assign Identity Provider in AI Agent Channel Configuration
Deploy Your App into Microsoft Teams
Managing Application Keys
Office 365 Shared Mailboxes (IMAP) Integration
SAP AI Core Integration. Ollama Server Setup
DGX Spark Server Configuration
Skybuffer AI PoC Setup
Overview
SAP BTP
MS SharePoint Integration - Location Setup
Job Scheduler Services Creation
Setting Up Scheduled Sync Jobs in SAP BTP
Microsoft Copilot and SAP ECC MCP Server
OAuth for SAP MCP Server
Troubleshooting
Overview
Edge Browser Access Issue
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Hybrid Chats User Manual
Hybrid Chats
HC My Data
HC Analytics
HC Teams
In this section
Section titled “In this section”
Language settings and RTL Support
Hybrid Chats
HC My Data
HC Analytics
HC Teams
