Create Business and Technical Users

Use transaction SU01 to create Administrator User ID (it will be then used for initial login to Hybrid Chats and Support Team configuration) and technical users.

Note

Please refer to the table below for required user IDs list and proper roles assignment according to the business user role:

User	User Description	User Type	Roles
XXX_HC_WS	Technical user for web socket connection. To be assigned in SICF for service yai_cc_cai	Service
XXX_HC_LP	Technical user for live pool management. Used to schedule live pool /SKYBFR/YAI_CC_POOL and execute actions in the system.	Service	/SKYBFR/IDD_CC_POOL_MANAG /SKYBFR/YAI_CC_BP_GET
XXX_BOT	SAP User representing the AI Agent credentials to execute actions in the SAP system on behalf of the chat user. As to Hybrid Chats, it is set as Operator if the conversation is successfully managed by the AI Agent	System
HC_BU_ADM_TM	Reference user with extended rights to see technical details of the dialogues and have full access to all conversation logs and reporting.	Reference	/SKYBFR/HC_TEAMS_MAINTAIN_AD /SKYBFR/IDD_CC_TEAMS_ADMIN_TMP /SKYBFR/IDD_BCR_CC /SKYBFR/IDD_BCR_CC_BA /SKYBFR/IDDCA_BCR_CONF_CAT /SKYBFR/IDD_CC_CONFIG_SERVICES /SKYBFR/IDD_CC_SERVICES /SKYBFR/IDD_HC_MY_DATA_AL /SKYBFR/IDD_HC_MY_TEAMS /SKYBFR/YAI_CA_CHANNELS_TMP /SKYBFR/YAI_CA_SERVICES /SKYBFR/YAI_CA_UPD_CONFIG_TMP /SKYBFR/YAI_CC_BCR_CFG /SKYBFR/YAI_CC_BP_GET /SKYBFR/YAI_CC_DIAL_QUEUE_TMP /SKYBFR/YAI_CC_TEAM_VIEW [Standard role to access FIORI Launchpad]
HC_BU_MNG_TM	Business user with extended Organization structure view authorization for Quick Replies management	Reference	/SKYBFR/HC_TEAMS_MAINTAIN_MNG /SKYBFR/IDD_BCR_CC /SKYBFR/IDD_BCR_CC_BA /SKYBFR/IDD_CCG_TEAMS_DISPLAY /SKYBFR/IDD_CC_SERVICES /SKYBFR/IDD_CC_TEAMS_DISPLAY /SKYBFR/IDD_HC_MY_DATA_AL /SKYBFR/IDD_HC_MY_TEAMS /SKYBFR/YAI_CA_SERVICES /SKYBFR/YAI_CC_BP_GET /SKYBFR/YAI_CC_DIAL_QUEUE_TMP /SKYBFR/YAI_CC_TEAM_VIEW [Standard role to access FIORI Launchpad]
HC_BU_AGN_TM	Support Agent. Executes dialogues in Active and Archive mode of the application. Limited with access to the queue depending on the dialogue Category, or Business Partners group access permission.	Reference	/SKYBFR/IDD_BCR_CC /SKYBFR/IDD_CC_SERVICES /SKYBFR/IDD_CC_TEAMS_DISPLAY /SKYBFR/IDD_HC_MY_DATA_AL /SKYBFR/IDD_HC_MY_TEAMS /SKYBFR/YAI_CC_BP_GET /SKYBFR/YAI_CC_DIAL_QUEUE_TMP /SKYBFR/YAI_CC_TEAM_VIEW [Standard role to access FIORI Launchpad]