Categorization Management

Categorization is used to assign the AI Agent conversations to logically determined categories assigned to the Business AI scenarios.

Step 1: Open the application HC Categorization Management:

Step 2: To add new categories for your tenant, switch to Edit mode:

Step 3: Press the Add button:

Step 4: Enter the name of the category and select the colour (optional):

Step 5: To add a next level, tick the created category and press the Add button

Note

Categorization supports up to 4 levels of hierarchy.

To add a subordinate level, repeat the action above.

Step 6: Press Save:

Categorization schema has been saved.