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Overview
Skybuffer AI Installation and Initial Setup
- Overview
- On Business Technology Platform (BTP)
  - Overview
  - Skybuffer AI Installation Guide on BTP
- On Premise: XSA Runtime and SAP HANA EE
  - Overview
  - Installing SAP HANA Including XS Runtime
  - XS Deployment Process
    Overview
    Guide for Non-Isolated Environment
    Guide for Isolated Environment
AI Agent
AI Connector
SAP Backend for Business AI
- Overview
- Business AI Scenarios Package Administration
- Business AI Scenarios Package Maintenance Guide
  - Overview
  - Product License
  - Configuration of Email Sending Mechanism
    Overview
    Configuration Settings
    Setup of Specific Email Sending Control
  - Technical User Setup
    Overview
    Central oData Service Authorization Role Maintenance
    Technical User ID Creation
  - Assigning Business AI Scenarios to ABAP RIK Classes
  - Simplified User Creation Scenario Setup (Without Approval Workflow)
    Overview
    Maintain and Assign Reference Users for User Creation Scenario
    Activate Notification for New User Creation (Optional)
  - User Creation Scenario Setup with Approval Workflow
    Overview
    Configure Approval Workflow for User Creation Scenario
    Set Up Approval Steps for Different User Types Creation
- MCP Server
Hybrid Chats
- Overview
- Hybrid Chats Maintenance Guide
  - Overview
  - Business and Technical Users Setup
    Overview
    Create Business and Technical Users
    Create Business Partners
  - Tenant Configuration
  - Live Pool Management and Configuration
    Overview
    Start Live Pool
    Manage Live Pool
  - System Configuration
    Overview
    Configure Status Profile
    Set Up Technical Messages for Hybrid Chats
  - Hybrid Chats Configuration
  - Hybrid Chats Categorization
    Overview
    Categorization Management
    Categorization Mapping
    Translate Categories
- Hybrid Chats User Manual
  - Overview
  - Language settings and RTL Support
  - Hybrid Chats
    Overview
    HC Archive Mode
    HC Active Mode
  - HC My Data
    Overview
    Edit Personal Data and Profile Picture
    Default Settings Management
    Notification and Dialogue Manual Mode Management
    Quick Replies Management
    Overview
    Standard User Mode - Quick Replies
    Administrator User Mode - Quick Replies
  - HC Analytics
    Overview
    HC Analytics
    Operator Activity Analytics
    Exit Survey Analytics
  - HC Teams
    Overview
    Access HC Teams Application
    Create New Team
    Create New Team Member
    Edit Agent
    Edit Team Name
HOW-TO Guides
Troubleshooting
- Overview
- Edge Browser Access Issue

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Edit Personal Data and Profile Picture
Default Settings Management
Notification and Dialogue Manual Mode Management
Quick Replies Management

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