Set Up Technical Messages for Hybrid Chats

In this step we will configure technical messages in Hybrid Chats and notifications for user in the Communication channels. Messages are used to notify operator and user on actions happening in the conversaton.

Step 1. Open the table of ServiceMessages:

Step 2. Enter the values for all the languages used for your Tenant.

Description of all Message Types:

Field Name	Field Description
USER_START_CHAT	User opened page
USER_END_CHAT	User has closed the chat
UPLOAD_ERROR	Error text on file upload (when file format cannot be uploaded)
OP_SET_MANUAL_MODE	Operator is getting connected to the dialog (manual mode activated)
OP_RETURN_BOT	Operator has left the chat (manual mode deactivated)

Step 3. Save your entries.