Channel Creation
Step 1. Open the AI Model Configurator application in the AI Model group.
Step 2. After opening the application, you will see an initial screen with all the AI Models available. Each tile represents one model, with its name, description and deployment status. To proceed, click on the model you want to work with.
Step 3. Open the Channel management application of Communication Channels.
Step 4. Channel creation.
You are allowed to create a new Channel from scratch or copy one of the existing Channels.
Channel creation
Click on the Create button to add a new Channel.
Copy the existing Channel
You might want to use the existing Channel as a base and copy it. To do so, press the Create as a Copy button (1), add the Name (2), choose the Reference Channel (3) and Channel Type (4). Press the Create button (5).
The copy will also retain the scenario assignment (Scenario Activation Tab) and the styles (Webchat Design Tab, only for the Webchat Channel type) from its origin.
You can follow the steps in this tutorial to change these properties to your liking.
Step 5. Start filling in the parameters for the new Channel. The initial form will contain some universal parameters:
Channel Name – follow your own naming convention,
Channel ID – this field is auto-generated,
Channel Type – select from a broad list of available types (Webchat, Microsoft, Telegram, etc.).
To fill in the fields for Facebook Integration, please refer to Steps 6 – 14.
Step 6. Create your own Facebook page at https://www.facebook.com/pages/create/
Step 7. Go to the developer’s page at https://developers.facebook.com/apps/
Click Create App:
Step 8. The app should be now created, and you should see the App Dashboard page.
In the section of Add products to your app, select Messenger. Click on the Set up button.
Step 9. Select pages for the new app. Choose the previously created page.
Step 10. Review the permissions and click Save to finish the process.
Step 11. Generate Page Token.
Your app has now one new product of type Messenger added. It can be accessed in the Products tab in the menu.
Navigate to the Access Tokens field and click Generate token next to the page name.
Step 12. Copy Page Token.
You will see the token string that will be necessary during the Channel creation in the SAP application.
Paste this value under Page access token in the Fiori Communication Channels app.
Step 13. Facebook Page ID.
Access this value in Products > Messenger > Settings > Access Tokens.
Copy the red value to the Facebook Page ID field.
Step 14. Facebook verification token.
Navigate to Settings > Basic.
Copy the App Secret to the Facebook Verification Token field in Skybuffer AI app.
Step 15. Press Create to finish the initial setup in the Communication Channels application.
Scenario Activation Tab
The Channel has been created, but there are still some steps to finish the setup. Next, it is necessary to activate scenarios for the new Channel.
Step 16. Make sure the new Channel is selected. Press Edit and then navigate to the second Tab – Scenario Activation.
Step 17. Activate scenarios:
Select System (3) from the drop-down menu.
Tick the box in the Active column next to the group name (4), to activate all the scenarios in the group.
Tick the box next to the single scenario (5) to activate it.
Tick the box in the Adaptive Card column (6) to also activate the card variant for the scenario.
Save your entries (7).