Channel Creation
Step 1. Open the AI Model Configurator application in the AI Model group.
Step 2. After opening the application, you will see an initial screen with all the AI Models available. Each tile represents one model, with its name, description and deployment status. To proceed, click on the model you want to work with.
Step 3. Open the Channel management application of Communication Channels.
Step 4. Channel creation.
You are allowed to create a new Channel from scratch or copy one of the existing Channels.
Channel creation
Click on the Create button to add a new Channel.
Copy the existing Channel.
You might want to use the existing Channel as a base and copy it. To do so, press the Create as a Copy button (1), add the Name (2), choose the Reference Channel (3) and Channel Type (4). Press the Create button (5).
The copy will also retain the scenario assignment (Scenario Activation Tab) and the styles (Webchat Design Tab, only for the Webchat Channel type) from its origin.
You can follow the steps in this tutorial to change these properties to your liking.
Step 5. Start filling in the parameters for the new Channel. The initial form will contain some universal parameters:
Channel Name – follow your own naming convention,
Channel ID – this field is auto-generated,
Channel Type – select from a broad list of available types (Webchat, Microsoft, Telegram, etc.).
To fill out the fields for Azure Integration refer to Step 6.
Step 6. Create and Configure Azure Bot Service
NOTE: You can access the full tutorial on Azure/ MS Teams configuration below. It also explains the SSO configuration process:
HOW-TO: MS Teams Channel with SSO
Copy the Microsoft App ID and the Client Secret values, they should be in the Settings Tab of your Azure Application.
Paste your copied App ID and Client Secret into the fields: Azure Bot ID and Azure Bot Password in the Skybuffer AI app.
Press Create to finish the initial setup in the Communication Channels application.
Scenario Activation Tab
The Channel has been created, but there are still some steps to finish the setup. Next, it is necessary to activate scenarios for the new Channel.
Step 7. Make sure the new Channel is selected. Press Edit and then navigate to the second Tab – Scenario Activation.
Step 8. Activate scenarios:
Select System (3) from the drop-down menu.
Tick the box in the Active column next to the group name (4), to activate all the scenarios in the group.
Tick the box next to the single scenario (5) to activate it.
Tick the box in the Adaptive Card column (6) to also activate the card variant for the scenario.
Save your entries (7).
Step 9. Add the new app to MS Teams.
Open MS Teams, navigate to the Apps tab, and search for the Developer Portal app. Open the app:
Open the Apps tab inside the Developer Portal. There are two options to add a new app. You can import an existing application with the help of manifest or create a new application.
For this tutorial, let us use the New App option:
Name the application:
Fill in the application details – page url, descriptions (optional step).
Add the Bot feature.
Navigate to Configure > App features. Select new Bot feature.
Fill in the bot details:
Enter a bot ID – enter the Application ID from Azure. (Step 2)
Scope – select personal.
Save the new bot.
The newly created bot feature should be now visible:
Add a new domain.
Navigate to Configure > Domains. Add the new domain token.botframework.com.
Edit permissions.
Navigate to Configure > Permissions. In the Device Permissions section tick Open links in external apps.
Step 10. Publish your app
Finally navigate to the Publish section. You can access the app manifest and add the app icons in the App package section.
There are options to publish either to a store or to an organization.
Select the preferable mode and click on the Publish button in the top right-hand corner to finish the process.