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MS Teams Communication Channel Setup

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Channel Creation

Step 1. Open the AI Agent Configurator application in the AI Agent group.

Step 2. After opening the application, you will see a screen displaying all available AI Agents. Each tile represents one Agent, including its name, description, and deployment status. Click on the Agent you want to work with to proceed.

Изображение выглядит как снимок экрана, текст, программное обеспечение, Значок на компьютере Автоматически созданное описание

Step 3. Open the Channel management application- Communication Channels.

Изображение выглядит как текст, программное обеспечение, Значок на компьютере, число Автоматически созданное описание

Step 4. Channel creation.

You can create a new Channel from scratch or Copy the Existing Channel.

To create a new Channel, click the Create button:

Изображение выглядит как текст, программное обеспечение, Значок на компьютере, число Автоматически созданное описание

Step 5. Initial Parameters

Fill in the initial parameters for the new Channel. The form includes:

  • Channel Name — follow your organization’s naming convention.
  • Channel ID — this field is auto-generated.
  • Channel Type — select from a list of available types (e.g., Webchat, Microsoft, Telegram).

Изображение выглядит как текст, программное обеспечение, Значок на компьютере, Мультимедийное программное обеспечение Автоматически созданное описание

To fill out the fields for Azure Integration refer to Step 6.

Step 6. Create and Configure Azure Bot Service

NOTE: You can access the full tutorial on Azure/ MS Teams configuration below. It also explains the SSO configuration process:

HOW-TO: MS Teams Channel with SSO

Copy the Microsoft App ID and the Client Secret values, they should be in the Settings Tab of your Azure Application.

ID and secret

Paste your copied App ID and Client Secret into the fields: Azure Bot ID and Azure Bot Password in the Skybuffer AI app.

Изображение выглядит как текст, программное обеспечение, Значок на компьютере, Мультимедийное программное обеспечение Автоматически созданное описание

Press Create to finish the initial setup in the Communication Channels application.

Step 7. Skills Activation

Once your Channel is created, you can activate or deactivate skills defined within your AI Agent.
For more information, visit: Skills Activation.

Step 8. Destination Assignment

This setting allows you to assign destinations to skills that have backend-connected actions.
For more information, visit: Destination Assignment.

Step 9. Add the new app to MS Teams.

Open MS Teams, navigate to the Apps tab, and search for the Developer Portal app. Open the app:

Obraz zawierający tekst, oprogramowanie, Ikona komputerowa, Strona internetowa Opis wygenerowany automatycznie

Open the Apps tab inside the Developer Portal. There are two options to add a new app. You can import an existing application with the help of manifest or create a new application.

For this tutorial, let us use the New App option:

Obraz zawierający tekst, zrzut ekranu, oprogramowanie, Ikona komputerowa Opis wygenerowany automatycznie

Name the application:

Obraz zawierający zrzut ekranu, tekst, oprogramowanie, Oprogramowanie multimedialne Opis wygenerowany automatycznie

 Fill in the application details – page url, descriptions (optional step).

 Add the Bot feature.

Navigate to Configure > App features. Select new Bot feature.

Obraz zawierający tekst, oprogramowanie, Ikona komputerowa, Strona internetowa Opis wygenerowany automatycznie

Fill in the bot details:

Enter a bot ID – enter the Application ID from Azure. (Step 2)

Scope – select personal.

Save the new bot.

Obraz zawierający tekst, oprogramowanie, Ikona komputerowa, Strona internetowa Opis wygenerowany automatycznie

The newly created bot feature should be now visible:

Obraz zawierający tekst, oprogramowanie, zrzut ekranu, numer Opis wygenerowany automatycznie

Add a new domain.

Navigate to Configure > Domains. Add the new domain token.botframework.com.

Obraz zawierający tekst, zrzut ekranu, oprogramowanie, Oprogramowanie multimedialne Opis wygenerowany automatycznie

Edit permissions.

Navigate to Configure > Permissions. In the Device Permissions section tick Open links in external apps.

Obraz zawierający tekst, oprogramowanie, Ikona komputerowa, Strona internetowa Opis wygenerowany automatycznie

Step 10. Publish your app

Finally navigate to the Publish section. You can access the app manifest and add the app icons in the App package section.

There are options to publish either to a store or to an organization.

Select the preferable mode and click on the Publish button in the top right-hand corner to finish the process.

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