Hybrid Chats consists of four Fiori applications: Operator Workplace, My Data, Analytics, and Teams.
The Operator Workplace application allows you to monitor conversations in real time, step in and out when needed, provide assistance, or trigger appropriate skills. In My Data, you can edit personal information, customize notifications and operator status, and add quick replies. The Analytics section provides access to various statistical data. The Teams section lets you view the structure of existing teams, access agent details, and create new teams.