Channel Creation
Step 1. Open the AI Model Configurator application in the AI Model group.
Step 2. After opening the application, you will see an initial screen with all the AI Models available. Each tile represents one model, with its name, description and deployment status. Click on a model you want to work with to proceed.
Step 3. Open Channel management application Communication Channels.
Step 4. Channel creation.
You are allowed to create a new Channel from scratch or copy one of the existing Channels.
Channel creation
Click on the Create button to add a new Channel.
Copy the Existing Channel
You might want to use the existing Channel as a base and copy it. To do so, press the Create as a Copy button (1), add the Name (2), choose the Reference Channel (3) and Channel Type (4). Press the Create button (5).
The copy will also retain the scenario assignment (Scenario Activation Tab) and the styles (Webchat Design Tab, only for a Webchat Channel type) from its origin.
You can follow this tutorial’s steps to change these properties to your liking.
Step 5. Start filling in the parameters for the new Channel. The initial form will contain some universal parameters:
Channel Name – follow your own naming convention,
Channel ID – this field is auto-generated,
Channel Type – select from a broad list of available types (Webchat, Microsoft, Telegram, etc.).
To fill out the fields for Viber Integration refer to Steps 6 – 12.
Step 6. Download the Viber app on your device and get registered.
Step 7. Go to https://partners.viber.com/login
Log in using the phone number you used for your registration.
Verification code will be sent to your phone.
Step 8. Click Create Bot Account:
Step 9. Upload the icon for the bot.
Step 10. Fill in the information about new bot:
Account Name – Name for the bot
URL – autogenerated address based on the Account Name. The address where the bot will be available.
Step 11. Fill in the remaining fields. Mark the checkboxes with terms and conditions.
Click Create to finish the process.
Step 12. You should see the Account Created message and the field with your private token.
When creating a new Channel in Skybuffer AI, paste this token into the Authorization Token Viber field.
Step 13. Press Create to finish initial setup in Communication Channels application.
Scenario Activation Tab
The Channel has been created, but there are still some steps to finish the setup. Next it’s necessary to activate scenarios for the new Channel.
Step 14. Make sure the new Channel is selected. Press Edit, and then navigate to the second Tab – Scenario Activation.
Step 15. Activate scenarios:
Select System (3) from the drop-down menu.
Tick the box in the Active column next to the group name (4), to activate all the scenarios in the group.
Tick the box next to the single scenario (5) to activate it.
Tick the box in the Adaptive Card column (6) to also activate the card variant for the scenario.
Save your entries (7).