Categorization Management
Categorization is used to assign the AI Agent conversations to logically determined categories assigned to the Business AI scenarios.
Step 1: Open the application HC Categorization Management:
Step 2: To add new categories for your tenant, switch to Edit mode:
Step 3: Press the Add button:
Step 4: Enter the name of the category and select the colour (optional):
Step 5: To add a next level, tick the created category and press the Add button
NOTE: Categorization supports up to 4 levels of hierarchy.
To add a subordinate level, repeat the action above.
Step 6: Press Save:
Categorization schema has been saved.
