• IDD
  • IDD
  • Skybuffer AI
    • Skybuffer AI Installation and Initial Setup
      • On Business Technology Platform (BTP)
        • Skybuffer AI Installation Guide on BTP
      • On Premise: XSA Runtime and SAP HANA EE
        • Installing SAP HANA Including XS Runtime
        • XS Deployment Process
      • Post Installation User Guide
    • AI Agent
      • AI Agent Configurator
        • Register New AI Agent
        • Intents and Entities Creation
        • Skills Creation and Management
          • Standard Action Types
          • Generative AI Action
          • RAG Action
        • Scheduling
        • Communication Channels
          • Webchat Communication Channel Setup
          • Facebook Messenger Communication Channel Setup
          • Zoom Communication Channel Setup
          • MS Teams Communication Channel Setup
          • Slack Communication Channel Setup
          • Telegram Communication Channel Setup
          • Viber Communication Channel Setup
          • WhatsApp Communication Channel Setup
          • AI Agent Communication Channel Setup
        • Monitor Section
      • Destination Management
      • AI Translate
      • Survey Craft
      • Identity Providers
      • Business AI Scenarios
      • ML Models Hub
      • RAG Document Hub
    • AI Connector
      • AI Connector Configurator
      • AI Connector Logs
      • AWS Integration
      • Google Services Integration
      • Twilio Integration
      • Yandex Services Integration
    • SAP Backend for Business AI
      • Business AI Scenarios Package Administration
        • Installation Guide
        • Uninstallation Guide
      • Business AI Scenarios Package Maintenance Guide
        • Product License
        • Configuration of Email Sending Mechanism
          • Configuration Settings
          • Setup of Specific Email Sending Control
        • Technical User Setup
          • Central oData Service Authorization Role Maintenance
          • Technical User ID Creation
        • Assigning Business AI Scenarios to ABAP RIK Classes
        • Simplified User Creation Scenario Setup (Without Approval Workflow)
          • Maintain and Assign Reference Users for User Creation Scenario
          • Activate Notification for New User Creation (Optional)
        • User Creation Scenario Setup with Approval Workflow
          • Configure Approval Workflow for User Creation Scenario
          • Set Up Approval Steps for Different User Types Creation
    • HOW-TO Guides
      • SAP AI Core Integration. Ollama Server Setup
      • MS SharePoint Integration. Add-in Registration
      • MS Teams Integration. Single Sign-On
        • Create Azure Bot Service
        • Configure Azure Bot Service and Connect to Bot Management App
        • Create Middleware SSO Application
        • Configure Bot Service Application SSO
        • Create Azure AD Enterprise Application for SAP Backend
        • Configure oAuth2 in SAP System
        • Assign Identity Provider and Push Nodejs Configuration
        • Deploy Your App into Microsoft Teams
        • Managing Application Keys
    • Hybrid Chats
      • Hybrid Chats Maintenance Guide
        • Business and Technical Users Setup
          • Create Business and Technical Users
          • Create Business Partners
        • Tenant Configuration
        • Live Pool Management and Configuration
          • Start Live Pool
          • Manage Live Pool
        • System Configuration
          • Configure Status Profile
          • Set Up Technical Messages for Hybrid Chats
        • Hybrid Chats Configuration
        • Hybrid Chats Categorization
          • Categorization Management
          • Categorization Mapping
          • Translate Categories
      • Hybrid Chats User Manual
        • Hybrid Chats
          • HC Archive Mode
          • HC Active Mode
        • HC My Data
          • Edit Personal Data and Profile Picture
          • Default Settings Management
          • Notification and Dialogue Manual Mode Management
          • Quick Replies Management
            • Standard User Mode - Quick Replies
            • Administrator User Mode - Quick Replies
        • HC Analytics
          • HC Analytics
          • Operator Activity Analytics
          • Exit Survey Analytics
        • HC Teams
          • Access HC Teams Application
          • Create New Team
          • Create New Team Member
          • Edit Agent
          • Edit Team Name

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Related Articles
  • Scheduling
  • AI Agent Communication Channel Setup
  • Post Installation User Guide
  • Installing SAP HANA Including XS Runtime
  • On Premise: XSA Runtime and SAP HANA EE
  • On Business Technology Platform (BTP)
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