Skip to content

Documentation Portal

Select theme

Overview
Skybuffer AI Installation and Initial Setup
- Overview
- On Business Technology Platform (BTP)
  - Overview
  - Skybuffer AI Installation Guide on BTP
- On Premise: XSA Runtime and SAP HANA EE
  - Overview
  - Installing SAP HANA Including XS Runtime
  - XS Deployment Process
    Overview
    Guide for Non-Isolated Environment
    Guide for Isolated Environment
AI Agent
AI Connector
SAP Backend for Business AI
- Overview
- Business AI Scenarios Package Administration
- Business AI Scenarios Package Maintenance Guide
  - Overview
  - Product License
  - Configuration of Email Sending Mechanism
    Overview
    Configuration Settings
    Setup of Specific Email Sending Control
  - Technical User Setup
    Overview
    Central oData Service Authorization Role Maintenance
    Technical User ID Creation
  - Assigning Business AI Scenarios to ABAP RIK Classes
  - Simplified User Creation Scenario Setup (Without Approval Workflow)
    Overview
    Maintain and Assign Reference Users for User Creation Scenario
    Activate Notification for New User Creation (Optional)
  - User Creation Scenario Setup with Approval Workflow
    Overview
    Configure Approval Workflow for User Creation Scenario
    Set Up Approval Steps for Different User Types Creation
- MCP Server
Hybrid Chats
- Overview
- Hybrid Chats Maintenance Guide
  - Overview
  - Business and Technical Users Setup
    Overview
    Create Business and Technical Users
    Create Business Partners
  - Tenant Configuration
  - Live Pool Management and Configuration
    Overview
    Start Live Pool
    Manage Live Pool
  - System Configuration
    Overview
    Configure Status Profile
    Set Up Technical Messages for Hybrid Chats
  - Hybrid Chats Configuration
  - Hybrid Chats Categorization
    Overview
    Categorization Management
    Categorization Mapping
    Translate Categories
- Hybrid Chats User Manual
  - Overview
  - Language settings and RTL Support
  - Hybrid Chats
    Overview
    HC Archive Mode
    HC Active Mode
  - HC My Data
    Overview
    Edit Personal Data and Profile Picture
    Default Settings Management
    Notification and Dialogue Manual Mode Management
    Quick Replies Management
    Overview
    Standard User Mode - Quick Replies
    Administrator User Mode - Quick Replies
  - HC Analytics
    Overview
    HC Analytics
    Operator Activity Analytics
    Exit Survey Analytics
  - HC Teams
    Overview
    Access HC Teams Application
    Create New Team
    Create New Team Member
    Edit Agent
    Edit Team Name
HOW-TO Guides
Troubleshooting
- Overview
- Edge Browser Access Issue

Select theme

On this page

Overview
In this section

On this page

Overview
In this section

Hybrid Chats Maintenance Guide

Business and Technical Users Setup

Tenant Configuration

Live Pool Management and Configuration

System Configuration

Hybrid Chats Configuration

Hybrid Chats Categorization

In this section

Section titled “In this section”

Business and Technical Users Setup
Tenant Configuration
Live Pool Management and Configuration
System Configuration
Hybrid Chats Configuration
Hybrid Chats Categorization

Previous
Overview Next
Overview

Products

Skybuffer AI MCP Server for SAP SAP RISE Optimization ECC to S/4HANA Migration

Company

About Skybuffer Customers Contact Customer Login

© 2026 Skybuffer ASPrivacy Policy Terms of Use